EMERGENCY

The first 5 minutes of any pet emergency
a field guide

The gap between panic and action is usually about 300 seconds. Here's what to do — and what never to do — in the five minutes that decide the outcome.

8 min read · April 14, 2026 · Reviewed by Petraah vet network
Dog receiving emergency veterinary care

It was a Tuesday night. We'd just moved to Bengaluru. Leo — our Labrador — got bit. We didn't know by what. And we didn't know what to do. This guide is what I wish I'd had on my phone that night.

The 300 seconds after you realise something is wrong with your pet are the most important 300 seconds you'll ever spend as a pet parent. The difference between a stable ride to the vet and a call to the crematorium is almost always something that happens — or doesn't happen — in those first five minutes.

This isn't a replacement for a vet. It's the bridge between now and the vet. Bookmark it. Save it to your phone. Share it with your pet-sitter, your spouse, your building guard — the people who might be holding your dog when you're not there.

⚠ BEFORE YOU READ FURTHER

If you're in an emergency right now

Call the nearest 24-hour vet clinic now. This guide is for learning, not for the moment of crisis. Bengaluru emergency: CUPA +91 80 4111 1111 · Cessna Lifeline +91 80 6700 6700

The principle: stabilize before you solve

Every first-aid doctrine for animals — and humans — starts with the same rule. Don't fix the problem. Stabilize the patient so the vet can fix the problem.

In the first 5 minutes, your job is three things, in this order:

  1. Keep them breathing. Check their airway, their chest movement, their gum color.
  2. Stop active damage. If they're bleeding, apply pressure. If they've eaten poison, remove access. If they're overheating, move them to cool.
  3. Transport safely to a vet. Call ahead. Know your address. Drive calmly.

That's it. Everything below is a version of those three things, adapted to the specific crisis you're facing.

The five common emergencies — and the first 5 minutes

1. Poisoning

Your dog ate something. Maybe chocolate. Maybe raisins. Maybe a pan (betel leaf) that fell from the kitchen counter. Maybe rat poison from the society's pest control. This is the most common Indian pet ER visit, and the first five minutes decide whether it becomes a story or a tragedy.

1
Remove the source. Prevent further consumption. If there's packaging, grab it — the vet needs to know what and how much.
2
Do NOT induce vomiting on your own. Caustics (bleach, drain cleaner) and sharp objects (bone shards) cause more damage on the way up.
3
Note quantity, time, weight. "25kg Labrador, ate 200g dark chocolate, 15 minutes ago." This one sentence saves 20 minutes at the vet.
4
Call the nearest 24×7 vet. Describe species, weight, substance, quantity, time. Ask if they can see you now.
5
Drive calmly with the packaging. No water. No food. No home remedies (no milk, no turmeric, no ghee).

What never to do: give milk or turmeric, wait to see if it passes, force water. The old Indian remedies for human poisoning don't translate to dogs — and in many cases they make things significantly worse.

2. Trauma · hit, fall, bite, open wound

The dog that got hit by a bike in the society. The puppy that fell from the sofa. The one that came back from a walk limping with a gash on its leg. What you do in the first five minutes either prevents shock or accelerates it.

1
Don't move them unless you must. Support the spine. If lifting, one hand under the chest, one under the hips. Never by the collar, never by the legs.
2
Stop bleeding with firm, steady pressure. Clean cloth, 5 full minutes, don't peek. Peeking resets the clot. Don't remove embedded objects.
3
Check breathing and gum color. Pink and moist = OK. Pale or blue = shock, go now.
4
Keep warm. Shock drops body temperature fast. Wrap in a blanket or a clean towel.
5
Call ahead. Drive slowly. Even if your dog seems fine — internal bleeding shows up 1-2 hours later. A vet visit is not optional.

3. Heatstroke

Bengaluru April. Delhi May. Chennai September. A walk at the wrong time, a closed car for 20 minutes, a brachycephalic breed (Pug, Bulldog, Shih Tzu) left outdoors. Heatstroke kills in India more than we admit — and the first five minutes are about cooling without shocking.

1
Move to shade or AC immediately. A closed car at 35°C hits 50°C in 15 minutes. This is fatal.
2
Wet paws, belly, armpits with cool (not ice-cold) water. Ice-cold causes vasoconstriction — the opposite of what you want.
3
Offer small sips of cool water. Don't force. Don't let them gulp and vomit.
4
Fan + evaporation. A wet towel and a fan cool faster than an ice pack alone.
5
Vet now, even if they seem better. Organ damage from heatstroke shows up 12-24 hours later. Recovery in 10 minutes doesn't mean they're out of danger.

4. Snake bite

India has four "big four" snakes responsible for most bites: the Russell's viper, the cobra, the krait, and the saw-scaled viper. Monsoon brings them into homes. Ground-floor apartments, ground-floor vegetation, and hot-weather drought patterns all push snakes indoors. Dogs find them first.

1
Keep them STILL. Movement spreads venom through the lymphatic system. Carry them to the car — do not let them walk.
2
Do NOT cut, suck, or tourniquet. All three worsen venomous bites. Do not apply ice either.
3
Identify the snake if you can — from a safe distance. Color, pattern, size. Photo from distance. This determines the antivenom.
4
Mark the swelling edge with pen, every 15 minutes. The vet tracks venom spread with this line.
5
Rush to a vet that stocks antivenom. Not every vet does. Call first. In Bengaluru: CUPA and Cessna Lifeline both stock polyvalent antivenom.

5. Seizure or unresponsiveness

Your dog suddenly collapses. Twitching. Drool. Not responding. A seizure in a dog is not rare — it's one of the most common emergency presentations in Indian vet clinics, and the post-ictal phase (after the seizure ends) is almost as scary as the seizure itself.

1
Do NOT touch the mouth. They cannot swallow their tongue. You will be bitten. Hard.
2
Clear the area. Move furniture. Dim lights. Lower sound. Time the seizure on your phone.
3
Note duration, body parts involved, drooling, urine/stool. The vet needs all of it for diagnosis.
4
After the seizure, keep them warm and quiet. The post-ictal phase lasts 10-60 minutes — they will be disoriented, may not recognize you.
5
Any seizure longer than 5 minutes = rush now. First-ever seizure = same-day vet. Multiple seizures in 24 hours = emergency.

Mitra AI will know which emergency you're in

From a photo, a few symptoms, or a voice note — Mitra AI identifies poisons, triages breathing, routes to the right 24×7 vet based on your dog's breed and history. Founding members get this before launch, locked at ₹1,199 for 3 years.

Reserve your founding spot →

Know their baseline before the emergency

Here's the most important thing this article will tell you: you cannot recognize "abnormal" until you know "normal" for your specific dog. Measure these when your pet is healthy, write them down, keep them in your phone.

FOUNDER NOTE

Why we built Petraah

The night Leo got bit, I didn't know his blood type, his weight to 3 decimals, or whether the society gate would let a vet through at midnight. Mitra AI exists because you shouldn't need to Google at 3 AM. The emergency guide exists because the information we needed wasn't in one place anywhere in India. — Ranjiesh, Leo's dad.

Build your kit. Not later. Now.

Twelve items. Under ₹1,500 total. Every item is at Apollo Pharmacy, 1mg, or Amazon India:

Store all 12 in one box. Within reach. Replenish after every use. Check expiry every 6 months. The first aid kit is the single highest-leverage ₹1,500 you will spend as an Indian pet parent.

The one thing to do today

Save two vet numbers in your phone with speed-dial labels. Primary vet. Nearest 24×7. Teach your spouse, your parent, your dog-walker to use them. Five minutes of preparation today saves thirty minutes of panic on the night it matters.

That's what Petraah is for. That's what Mitra AI is for. That's what this guide is for. Not to replace the vet — to bridge the distance between now and them.

Leo is fine today. Not every dog is. Let's make sure more of them are.

Sources & further reading

  1. Indian Journal of Veterinary Medicine — "Snake envenomation in dogs: clinical features and antivenom protocols" (2023). ivmaj.org
  2. American Veterinary Medical Association (AVMA) — Emergency care guidelines for small animals. avma.org
  3. CUPA (Compassion Unlimited Plus Action) Bengaluru — emergency protocols & antivenom stocking.
  4. ASPCA Animal Poison Control Center — toxin database for chocolate, xylitol, raisins, grapes, onion.
  5. Indian Meteorological Department — monsoon snake activity data for Bengaluru, 2020-2025.
  6. IMARC Group — Indian Pet Care Market Report 2024, emergency vet visit statistics.

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